Refund policy

At Hulidart, we want you to feel confident in every purchase. If something isn't right, we're here to help.

Return Window

You may request a return within 14 days of receiving your order.

To be eligible for a return, items must be:

  1. Unused and in their original condition.
  2. Returned with their original packaging, where reasonably possible.
  3. Accompanied by proof of purchase or your order number.

How to Request a Return

To start a return, please email us at hulidart@gmail.com with your order number and the reason for your return.

Please do not send items back before receiving return instructions from our team. We will provide the appropriate return information once your request has been reviewed.

Return Shipping Costs

For returns due to a change of mind or other non-quality-related reasons, the customer is responsible for return shipping costs.

If an item arrives damaged, defective, or incorrect, please contact us. We will work with you to arrange an appropriate resolution, including a replacement or refund where applicable.

Damaged or Incorrect Items

Our ceramic pieces are carefully prepared for shipment. However, if your order arrives damaged or you receive an incorrect item, please contact us at hulidart@gmail.com.

To help us resolve the issue, please include:

  1. Your order number.
  2. Photos of the affected item.
  3. Photos of the shipping box and packaging, if available.

We will review the issue and work with you on a suitable solution. Please contact us as soon as reasonably possible after receiving the item.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow 5–10 business days for us to process the refund after approval. Your bank or payment provider may require additional time to post the funds.

Original shipping charges, if any, are generally non-refundable unless required by applicable law or the return is due to our error.

Exchanges

If you would like to exchange an item, please contact us at hulidart@gmail.com. Exchanges are subject to product availability.

Contact Us

If you have any questions about returns or refunds, please reach out:

Email: hulidart@gmail.com